Refund Policy

Last updated: 3 November 2026

We want you to be happy with CaptionXs. Try everything on the Free plan before you pay, then use this policy if something goes wrong.

Plans

• Within 7 days of purchase, you can ask for a full refund if you have used less than 10% of the plan's minutes.
• After 7 days, or once you have used 10% or more of the minutes, paid plans are not refundable. You can keep using them until the end of the 30 days.
• Plans do not renew automatically, so there is nothing to cancel.

Top-up minutes

Unused top-up packs can be refunded within 7 days of purchase. Packs that have been partly used cannot be refunded.

Payments we could not match

If you paid but we cannot confirm the payment, or you paid twice or the wrong amount, contact us with your Payment ID and screenshot. We will switch on your plan or refund the difference.

Service problems

Minutes used by a transcription or render that failed are returned to your account automatically. If CaptionXs is unavailable for a long time, or we materially reduce a plan you have paid for, you may ask for a pro-rata refund of the unused days.

Promo codes

Plans bought with a promo code are refunded at the amount actually paid. Plans that were free with a 100% code are not refundable.

How to ask

Message us on WhatsApp +92 300 1531966 with your account email and Payment ID. We reply within 2 working days. Approved refunds are sent back by the method you paid with, usually within 7 working days. Your bank or wallet may keep its own fees.